(2 Day Course)

TOPIC OBJECTIVES
This course is designed to facilitate the process of communication and enable the trainee to improve the effectiveness of their own communication in a variety of situations.

TOPIC ONE                          COMMUNICATION

  • What is communication?
  • The communication process
  • Channel of communication
  • Modes of communication
  • Verbal / non-verbal communication

TOPIC TWO                          INTERPERSONAL COMMUNICATION ASSETS

  • Self awareness
  • Empathy
  • Values
  • Attitudes
  • Skills

TOPIC THREE                     EFFECTIVE COMMUNICATION STRATEGIES

  • Active listening
  • Responding and feedback
  • Confronting
  • Written communication
  • Telephone communication
  • Alternative communication

TOPIC FOUR                       BARRIERS TO EFFECTIVE COMMUNICATIONS

  • Language
  • Ineffective listening
  • Perceptions
  • Disability

TOPIC FIVE                         DESIGNING AN INTERPERSONAL COMMUNICATION ACTION PLAN

  • Communication networks
  • Change mechanisms

TOPIC SIX                            PROBLEM SOLVING WORKSHOP

  • Problem solving
  • Creative thinking concepts
  • Practical exercises

If you would like to enquire about this course please fill out the Registration of Interest Form below.


Registration of Interest Form

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House of Training Pty Ltd

PO Box 417

Campbelltown, SA 5074

Telephone: 0417 855 799


email: info@houseoftraining.com.au

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