(2 Day Course)
TOPIC OBJECTIVES
This course is designed to facilitate the process of communication and enable the trainee to improve the effectiveness of their own communication in a variety of situations.
TOPIC ONE COMMUNICATION
- What is communication?
- The communication process
- Channel of communication
- Modes of communication
- Verbal / non-verbal communication
TOPIC TWO INTERPERSONAL COMMUNICATION ASSETS
- Self awareness
- Empathy
- Values
- Attitudes
- Skills
TOPIC THREE EFFECTIVE COMMUNICATION STRATEGIES
- Active listening
- Responding and feedback
- Confronting
- Written communication
- Telephone communication
- Alternative communication
TOPIC FOUR BARRIERS TO EFFECTIVE COMMUNICATIONS
- Language
- Ineffective listening
- Perceptions
- Disability
TOPIC FIVE DESIGNING AN INTERPERSONAL COMMUNICATION ACTION PLAN
- Communication networks
- Change mechanisms
TOPIC SIX PROBLEM SOLVING WORKSHOP
- Problem solving
- Creative thinking concepts
- Practical exercises
If you would like to enquire about this course please fill out the Registration of Interest Form below.